Refund Policy

Club teams

Accepting a team spot is a commitment for the full club season. When you accept, LVA reserves your athlete’s roster spot and commits on your behalf to tournament entries, uniforms, gym time and coaching staff.

• Club fees, including the initial payment, season dues, uniform costs and tournament fees, are non-refundable once your athlete accepts a team spot.
• If your family leaves the team, all remaining installments for the season are still owed.
• Season-ending injury or a family move of more than 50 miles: email us. With a doctor’s note or proof of the move, LVA cancels the installments not yet due. Amounts already paid, including uniforms and tournament entries, are not refunded.
• Club practices, tournaments and season dates are listed on the Club Calendar.

Programs, camps and clinics

This covers DVA, Season Edge, The Forge, Flight School, Position Academies, Thanksgiving Camp, Holiday Clinics and every other camp, clinic or multi-session pass.

7 or more days before the first session

Choose a full refund or a full credit toward a future LVA program.

Less than 7 days before the first session

A full credit toward a future LVA program, valid for 12 months. No cash refund.

After the first session

Registration is final. No refunds or credits for the rest of the program, except under Injury or illness.

Package add-ons and upgrades follow the same terms as the program they are attached to.

Drop-ins, single days and tryouts

• Drop-ins and single-day passes can be moved to another date of the same program with at least 24 hours notice. They are not refunded.
• Tryout and evaluation fees are non-refundable.
• Free sessions carry no charge, so no refund applies. Please cancel if you cannot attend so another athlete can take the spot.

Private lessons

• Cancel or reschedule at least 24 hours before the lesson. With less notice, or if the athlete does not show, the lesson counts as used.
• If your coach cancels, the lesson is rescheduled at no cost.
• Lesson packages are non-refundable and stay valid through the current club season.

Missed sessions

There are no make-ups, refunds or credits for missed practices, training sessions, game days, clinic days or camp days in a multi-session program or club season. Your athlete’s spot is held for the full program regardless of attendance.

Injury or illness

If an injury or illness keeps your athlete from finishing a program, LVA issues a prorated credit for the sessions remaining from the date we receive your request.

• Send a note from a licensed medical provider, on letterhead, stating that the athlete cannot participate and for how long.
• Request the credit within 14 days of the injury or diagnosis.
• Credits are valid for 12 months toward any LVA program for the same family. They are not refunded as cash.
• Club team fees follow the Club teams section.

If LVA cancels

• If LVA cancels a session for weather, facility closure or any other reason, we schedule a make-up session or extend the program. Sessions we cancel never count as missed.
• If LVA cancels an entire program before it starts, you receive a full refund.

Dismissal for conduct

An athlete or family dismissed under the Code of Conduct in the Participation Agreement receives no refund or credit.

How to request a refund or credit

• Email admin@lunavolleyballacademy.com with the athlete’s name, the program and whether you want a refund or a credit.
• Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to post it.
• Credits are sent by email and can be used at checkout.
• Products bought on lunaonlinevolleyballacademy.com follow that site’s own policy.